FAQ
Delivery
Question: Do you ship overseas?
Answer: We currently only ship to the UK. Please follow our social media pages for any updates.
Question: My cider has arrived but is damaged, what should I do?
Answer: We're sorry your items were damaged. If the damage is visible upon delivery please notify the courier who will get in contact with us so we can get a new one sent to you. If you have opened your box & you've noticed the item is damaged, please keep hold of your item, take pictures & send them to sicklesmerecider@gmail.com referencing your order number & delivery postcode. We will then advise of the next steps.
Question: When will my order be delivered?
Answer: All orders are delivered within 5 working days as standard unless otherwise stated, when ordered Monday-Thursday before 3:30pm. We currently do not provide delivery on Saturdays, Sundays, Bank & Public Holidays. Please note that during festive periods there may be a longer delay for delivery.
Ordering Process
Question: Are all of your products in stock?
Answer: If the product page shows with 'details' and not 'add to cart' the item is out of stock. If you open the product page for an out of stock item you will be able to set a stock alert and you will be emailed when the product is back in stock.
Question: Is is possible to buy a gift for someone?
Answer: You can send someone a gift by entering their name and address as the Delivery Address and your own as the Billing Address. Please also note in the special instructions if the order is a gift so we do not include an invoice. Please note we do not offer a gift wrapping service.
Payment Information
Question: What types of payment do you accept?
Answer: You can pay for your order via Credit or Debit Card.
Product Information
Question: Are Sicklesmere Cider products suitable for vegans?
Answer: Yes, all Sicklesmere Cider products are suitable for vegans.
Question: Do any of your products contain gluten?
Answer: No, all of our ciders are gluten free.
Question: Do your ciders contain sulphites?
Answer: All of our ciders contain only the naturally occurring sulphites from the apples.
Question: Do your ciders contain sweeteners?
Answer: No.
Question: How long will my cider last?
Answer: Our bottled products have at least 12 months best before date.
Question: The cider I have purchased is cloudy, is it safe to drink?
Answer: Yes, the cloudiness is caused by natural yeast during fermentation and will do you no harm. If you find sediment at the bottom of your bottle / box then give it a gentle shake to dissolve.
Question: Which products are sparkling and/or still?
Answer: Please refer to individual products for more information.
Business & Trade
Question: How can I stock Sicklesmere cider in my outlet?
Answer: Please send us an email via our contact form with your name, address and telephone and a member of our team will contact you.
Question: How can I get some POS items for my outlet?
Answer: Please send us an email via our contact form with your name, address and telephone and a member of our team will contact you.
Visiting Us
Question: Do you have an onsite shop?
Answer: Yes, our shop is located at Sicklesmere Cider, Water Lane, Little Whelnetham, Bury St Edmunds, IP30 0DU
Question: What are the opening hours for Sicklesmere Cider shop?
Answer: Our shop is open by appointment (07754845095) and seasonally. Find our seasonal opening times on our social media
Question: Is there car parking available?
Answer: Yes, we have a free onsite car park.
Question: Do you do tours of your site?
Answer: No, we do not do tours of our site at the moment.
Question: Are samples of the product available in the shop?
Answer: Yes.